Hey there! We want to make sure your return process goes smoothly, so here are the instructions you need to know.
If you have an unused Hapi Bottle in its original packaging, you can return it for a refund within thirty (30) days from the original purchase date. Please keep in mind that unless the issue is our mistake, you'll be responsible for the return shipping costs. Once we receive your return, we'll process your refund within 10 business days.
Important Points to Note
To ensure a successful return, please take note of the following:
1. Labels and Stickers:
Please keep the labels and stickers intact. If they've been removed, we won't be able to accept the return.
We apologize, but we're unable to process exchange requests at this time. Returns will be processed as refunds.
3. Used Product Returns:
If the product is returned in a used condition, we won't be able to send it back to you. Instead, you may be eligible for a partial refund or alternative compensation, which will be determined by Hapi Bottles.
4. Questions about Bottle Condition:
If you have any doubts or questions about the condition of your bottle, please reach out to our support team before requesting a return label. They'll be happy to assist you.
Alright, you're ready to request a return! Just click the button below, and you'll be directed to our return portal. There, you can generate your own return label by filling out the required information. Once you've generated the label, please print it out.
Next, carefully pack your returned bottles to ensure they're not damaged during transit. Finally, securely attach the return label to the outside of your package. You can then drop off the package at your nearest Post Office, and we'll take it from there.
We appreciate your cooperation in following these instructions to ensure a smooth return process. If you have any further questions or need assistance, please don't hesitate to reach out to our support team. They're here to help!