Nomad and Active Quest can be cleaned in the dishwasher on the top rack. Dishwasher safe lids, gaskets, and straws. Turn off heat-dry and hot water options.

To clean your Hapi Bottle by hand, please remove all accessories (lids, gaskets, etc). Hand wash your Hapi Bottle with a soft cloth or brush and a gentle dish soap*, then air dry. 

You may put your lid and gasket in the dishwasher on the top rack, however, we recommend turning OFF your heat-dry and hot water settings.

*To avoid any damage to your Hapi Bottle, we recommend avoiding the use of citrus or bleach-based cleaners.

Please do not put your Hapi Bottles in the fridge or freezer! Putting our products in the freezer can ruin them and voids the warranty.

Hapi Bottles do not need refrigeration. They are double wall-insulated to maintain beverage temperature.

We recommend chilling your beverage to the desired temperature before using your Hapi Bottles!

Currently, we ship exclusively within the United Kingdom. However, we have exciting plans in the works to offer international shipping later this year. Stay tuned for updates as we expand our reach and bring Hapi Bottles to customers worldwide. For now, we're focused on delivering Hapi goodness to our UK friends. If you have any questions or need assistance, our Hapi support team is here to help!

Oh, absolutely! We believe in spreading Hapi vibes far and wide.

If you're in the UK and your order totals over £25, you're in luck because we offer free standard shipping. It's our little way of saying, "Hey, thanks for choosing Hapi Bottles!"

For orders under £25, there's a shipping charge of £4.99.

Congratulations on placing your order!

Our team at Hapi Bottles is thrilled to jump into action. Picture this: the sun is shining, and a chorus of joyful birds serenades us as we carefully collect your order. With love and care, we'll package them up to ensure they arrive in perfect condition.

Please allow us up to 72 hours to pick and pack your order. We want everything to be just right for you. If your order includes a pre-order item, all items will be shipped together once the latest item is available.

We're proud to work with trusted partners like Royal Mail and Yodel for most of our deliveries within the UK. However, please keep in mind that if you're located outside of mainland UK, such as the Channel Islands, your country may require you to pay duty fees upon delivery. These fees are set by your country's government.

We know you're excited to get your hands on your order, and we're just as eager to get them to you!

In mainland UK, you can expect your parcel to arrive within 2-8 business days from the advertised date of dispatch. As soon as we ship your order, we'll send you a confirmation email complete with a tracking number.

Keep in mind that it may take up to 24 hours for the tracking information to appear in the system. Don't worry, though; your order is on the way!

Ah, the anticipation of a pre-order!

If your item has a pre-order date, you'll spot it next to the product name in those little brackets. The delivery timeframe for pre-order items starts from the pre-order date it ships on. So mark your calendars and get ready for the joyous moment when your pre-order becomes a reality. If there's no date next to the product name, it means your item is ready to go and will be on its way to you soon!

If you have any further questions or need assistance, our Hapi support team is always here to brighten your day. Drop us a line, and we'll be more than happy to assist you on your Hapi Bottles journey!

Yay, it's time to celebrate!

Your Hapi Bottles order is on its way to bring you endless hydration joy.

Once we hand over your order to our trusty courier, we'll send you an email that's filled with excitement and a hint of anticipation. Inside that email, you'll find a delightful 'Track Order' button. Oh, it's like a magical portal that takes you directly to the courier's website, where you can witness the live tracking updates unfold!

Haven't received your shipping confirmation email just yet? No worries, friend. There could be a perfectly reasonable explanation. You see, if your order contains a pre-order item, we'll let you know about it right on our website at the time of purchase. Take a peek at your original order confirmation, and you'll find all the pre-order details there. Rest assured, you won't receive a shipping confirmation email until it's time for that pre-order item to spread its Hapi wings and make its way to you.

If you have any questions or need assistance along the way, our Hapi support team is here to guide you. So hold tight, keep those Hapi vibes flowing, and get ready to receive your Hapi Bottles products in all their splendour!

Uh-oh, it's a rare occurrence, but if for some reason you find yourself eagerly waiting for your Hapi Bottles order and it hasn't arrived, fear not! We've got your back, and our team is here to assist you every step of the way.

If you encounter any issues with delivery or if your order seems to have taken an unexpected detour, simply email us at hello@hapibottles.com. Our team will jump into action, putting their problem-solving capes on to resolve this hiccup for you.

Rest assured, we take customer satisfaction seriously, and we'll do everything in our power to make things right. So don't hesitate to reach out if you have any concerns about your order. We're here to ensure your Hapi Bottles journey is nothing short of happiness and hydration!

You have up to 30 days from the date of delivery to initiate a return. We want you to be absolutely delighted with your Hapi Bottles, so if there are any manufacturing defects, our lifetime warranties have got you covered. We believe in standing by the quality of our products, sip after sip.

Now, if you happen to have purchased your Hapi Bottles from one of our amazing third-party retailers, we kindly ask that you reach out to them directly for any returns. They'll be just as excited to assist you as we are.

We totally get it. Sometimes things don't work out as expected, and that's okay. If you're not happy with your Hapi Bottles product, we understand, and we're here to assist you with the return process.

To initiate a return, all you need to do is simply email us at hello@hapibottles.com and let us know why you'd like to return your order. Our team will swiftly respond and provide you with all the necessary information to proceed with the return. We want to make sure you have a hassle-free experience.

Once we receive your return at our warehouse, we'll start processing your refund. You'll even receive an email confirming that your refund is on its way. We're all about keeping you in the loop!

Please note that for unwanted items and incorrect selections, we're unable to provide free returns. So, we kindly ask you to choose your Hapi Bottles carefully during your shopping spree. We want you to find the perfect fit for your hydration needs.

For more detailed information about our returns policy, you can check out the full details right here. We believe in transparency and making sure you have all the facts at your fingertips.

We're downright thrilled about the top-notch quality and craftsmanship of our products. Each bottle is a true masterpiece, and we proudly stand by every single one we create.

If you happen to find yourself less than thrilled with your Hapi Bottles or encounter any manufacturing-related issues, fear not! Our warranty is here to save the day.

Submitting a warranty claim is a breeze. Just give us a cheerful click right here, and our team of experts will dive right into action. We're genuinely dedicated to making things right for you, because your satisfaction is what keeps us Hapi!

Now, it's important to be upfront about a few things that our warranty can't cover. Accidental damage, improper care or misuse, and the inevitable wear and tear that comes with love and use, fall outside the scope of our warranty.

Your happiness is our top priority, and we're here to support you every step of the way. If you have any questions or need assistance, our friendly team is just a sip away. Together, let's make your Hapi Bottles experience simply delightful!