Shipping & Returns
How much is shipping?
UK Shipping Standard Tracked Delivery:
2-4 working days from the despatch confirmation email.
£4 for orders under £20
Free for orders over £20
UK Express Tracked Delivery:
1-3 working days from the despatch confirmation email.
£6 for orders under £60
Free for orders over £60
Where do you ship to?
We currently only ship to the United Kingdom. We will be shipping internationally in 2022.
My order hasn't arrived. What should I do?
Please allow four business days before contact us.
If your parcel has still not arrived, then please check for a missed
delivery slip from the postman, and check with any neighbours or safe places where the delivery may have been left.
Once you have done the above and have still not located your order, please contact our Customer Service team via email at firstname.lastname@example.org.
Are Hapi travel mugs dishwasher safe?
We do not advise putting them in a dishwasher. We recommend hand wash only.
What is the recommended way to clean Hapi travel mugs?
1. Before first use it is advisable to soak your Hapi Bottle in warm soapy water for approx. 10 minutes
2. Remove the screw-top lid and pop out the sipping mechanism by pressing down into the mouthpiece
You can further disassemble the lid for deeper cleaning by removing the
rubber rim around the mouthpiece base, and the lid insert if necessary
4. Submerge bottle into warm soapy water
5. Do not use abrasive chemicals or materials to clean your bottle
6. Use bottle brush to clean interior of bottle and a sponge or cloth for exterior and mouthpiece
7. Rinse bottle with clean warm water and air dry
8. Reassemble your Hapi Bottle
9. Do not put your Hapi Bottle in the dishwasher
Can I put my Hapi travel mug to put in the fridge?
Hapi travel mugs are designed with double-wall vacuum insulation. This they are not affected by the outside temperature so the fridge will not be able to cool the drink inside.
If you want to keep your drinks cold for as long as possible, we recommend chilling them beforehand and filling your bottle with ice cubes.
Can I put my travel mug in the microwave?
No, please do not put any Hapi Bottle's products in the microwave.
Still have questions? We're happy to help! Please email us at email@example.com and we will get back to you within 24 hours.